When attempting to transfer a user in to the Frog VLE from another school you may encounter a message saying that it is not possible to do so. This may be because the user has not been transferred out of their previous school’s VLE.
It is possible to send a message to the previous school requesting for a user to be transferred out. To do this, begin by selecting Users from the tab menu in the top right hand corner of the screen.
Select Transfer User from the Choose Option drop down menu.
Select the User Type from the drop down menu. Choose from Student or Teacher.
Enter the username/Yes ID of the user who you wish to send a request for.
Click on the Transfer drop down and select Transfer Out Request.
You must click the Verify button to check the details of the username you have entered are correct. This will display the School Code of the user’s previous school.
Next, enter the School Code of the school the user will need to be transferred out from.
Next, click the Save button.
An email will now be sent to the previous school’s admin requesting them to perform a Transfer out for the user.
Note: When the transfer out operation has been completed, you will automatically be sent an email to your Frog Admin email address.
*Sumber Rujukan : Frog Asia