How to Reset a Password

As a Frog Admin you have the ability to reset passwords for users. This is useful if a user has forgotten their password and cannot change it themselves. Begin by selecting Users from the tab menu in the top right hand corner of the screen.
Select Reset Password from the Choose Option drop down menu.
Select the User Type from the drop down menu. Choose Student, Parent or Teacher.
Once you have selected the user type, enter the username/Yes ID of the user you want to change the password for.
Note: An I.C. Number cannot be used for resetting passwords.
Now enter the new password for the user.  This must be between 8 and 16 characters long and can only include ‘A-Z’, ‘a-z’, ‘0-9’, ‘+’, ‘_‘.
Now you must click on the Verify button to check the Username you have entered is recognised in the system. If it is found successfully, the details will be displayed on the right.
Click Save to update the system.
A message will appear confirming that he password has been successfully changed.


*Sumber Rujukan : Frog Asia

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