How to Reset a Dongle Password

As a Frog Admin you have the ability to reset passwords for dongles. Begin by selecting Users from the tab menu in the top right hand corner of the screen.
Select Reset Password from the Choose Option drop down menu.
From the User Type drop down menu, select Dongle.
In the Username / I.C. Number box, enter the Yes ID for the dongle. This looks like an email address usually ending in
Note: An I.C. Number cannot be used for resetting passwords.
Now enter the new password.  This must be between 8 and 16 characters long and can only include ‘A-Z’, ‘a-z’, ‘0-9’, ‘+’, ‘_‘.
Now click on the Verify button to check the Username / Yes ID you have entered is recognised in the system. If it is found successfully, the details will be displayed on the right.
Click Save to update the system.
If the password change has been successful, a message will appear confirming this.
Note : An email confirming your password change will also be sent to :
  • Your school email :
  • Your school VLE Administrator email :


*Sumber Rujukan : Frog Asia

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